1. Definition of a High-Performance Team (HPT)
2. High Performance Formula
3. Managing an HPT
a.听4 key steps for Performance Management
b. Goal Setting: S.M.A.R.T.E.R. goals
c. Measuring progress
d. Myth:听What gets Measured gets Done!
e. ABC Model to change behaviors
f.听Positive Reinforcement and Negative Reinforcement
g. Balancing Trust and Authority
h. The Art of Delegation
i.听The Power of Feedback
j. Crucial Conversation
4.听Motivating HPT
听听听听a. Top 5 motivations for employees
听听听听b. Creating a motivating environment
听听听听c. Making employees feel valued
听听听听d. Employee Engagement
听
5.听Leading HPT
听听听听a. Pygmalion and Golem Effects on management
听听听听b. Theory X and Theory Y
听听听听c. Blake Mouton Management Grid
听听听听d. Coaching and Mentoring
听听听听e. Why employees don鈥檛 do what they鈥檙e supposed to do