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Business Outcomes

• To have happy and motivated employees in the organisation.
• To be communicative, effective, and influential team player or a leader
• To be able to manage work teams and bosses positively and effectively

Learning Outcomes

Through discussion groups, role plays, pair-work, and activities, you will learn

• To manage yourself with the right skillsets at the workplace
• To be a good coach and delegator of tasks to your juniors
• To manage your colleagues and boss more professionally
• To engage people more effectively by listening to them and be genuinely interested in them
• To be able to communicate clearly 
• To give and receive constructive feedback to promote greater team unity
• To write effectively and clearly

1. Managing Self

• Clarifying your role and areas of responsibility
• Understanding what is urgent versus important
• Learning to how manage time and multi-task effectively
• Learning how to survive at the workplace 
• Understanding yourself through personality profile and identifying your strengths and blindspots
• Recognising and building on your strengths 
• Planning your career options 
• Learning to keep abreast of technologies

2. Managing Others 

• Understanding the Circle of Concern, the Circle of Influence & the Circle of Control
• Learning the art of engaging people with your EQ
• Learning the art of making people like you 
• Mastering the art of listening
• Mastering motivational techniques 

3. Managing Upwards

• Managing one’s boss
• Becoming an effective intermediary between your boss & colleagues
• Learning not to be caught in the crossfire with your bosses
• Knowing how to multi-task and prioritise
• Learning the art of winning trust

4. Managing Team Dynamics

• Giving and receiving constructive feedback
• Communicating effectively in the team
• Adopting win-win strategies
• 5.Managing Communication
• Planning Your Writing 
• Organising Your Contents
• Write Concisely & Clearly In Plain English
• Communicating with the Right Tone